Returns and Exchanges

Shipping

Most items (excluding pre-orders) will ship within two days (excluding weekends and holidays). 

Estimated ship dates for pre-order items will be listed on its product page. 

We will email you if an item you ordered is out of stock.

If we shipped you the wrong product by mistake, please contact us and let us know. We will send you a return label free of charge and will ship the correct item out to you right away. 

All U.S. orders will be shipped via USPS unless otherwise noted.

 

Returns and Exchanges

You have 14 days to return an item from the date you received it.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Please send us a message to start a return or an exchange or you can email us at onetwothreads [at] gmail [dot] com.